Team building

Effective feedback

Make feedback a gift, not a chore. Equip managers and colleagues to build a learning organization where every exchange grows the team.

At a glance

Duration1 h 30

LocationOnline, in person or hybrid

GroupUp to 20 people

PrerequisiteNone

LanguageFR / EN

Rates

Online$2,000

In person$2,750

For a team of up to 20 people. Larger groups: we adjust with you.

Why it's a game changer

We all know feedback is essential — so why is it so often avoided, put off or dreaded?

Given clumsily, feedback breeds fear and avoidance; received as criticism, it pushes people to cover their mistakes rather than grow. Yet, done well, it's one of the most powerful levers of collective performance and individual development. This training takes the dread out of the exercise and makes it accessible to everyone — managers and colleagues alike — to build a genuine feedback culture, where every interaction becomes a chance to progress together.

What is feedback?

Far more than an opinion: a collaboration tool that everyone can use to…

Name facts, not impressions

Ground the exchange in a precise, indisputable context, without judgment or assumed intent.

Reinforce what works

Positive feedback clearly says what to keep doing — so everyone's strengths keep shining.

Redirect without hurting

Get the right behavior going forward without creating fear or pushing people to hide their mistakes.

Grow the team

Turn every interaction into a chance to learn together — a shared reflex, not a top-down ritual.

The program

What you'll learn

Feedback: what it is, and what it's for

Definition and real purpose of feedback

A tool for everyone, not just managers

Positive feedback and redirecting feedback

Why good feedback is always a gift

The 4 steps of effective feedback

Opening — creating space for the conversation

Behavior — naming an observable fact

Impact — explaining the concrete effect

Future — setting the expected behavior

10 best practices for feedback

Frequency, immediacy and timeliness

Setting, format and neutral tone

Managing emotions and preparing

Balancing the positive and the redirecting

Let's practice

Role-play workshops in groups

Tricky cases and common objections

A take-away exercise to anchor the reflex

Frequently asked questions

Good to know

Another question? Write to us at [email protected].

The listed rate covers a team of up to 20 people. For larger groups, we adjust the number of facilitators, the venue and the price to your needs — write to us at [email protected].

All three formats are possible. The online rate is $2,000 and the in-person rate is $2,750 (travel costs extra where applicable).

No prerequisite. The training is for managers and team members alike: feedback is a tool for everyone.

This training is offered in both French and English.

Human transformation and technology transformation move forward together